Lead HR Servicedesk

Your Role in the Story

We are looking for a Lead HR Servicedesk to join our HR team. In this role, you will lead a team of four HR professionals who serve as the first point of contact for all HR-related matters. You will be responsible for coaching, developing, and managing this team, ensuring they deliver high-quality service. Your role is pivotal in maintaining and improving our HR processes while preparing the team for upcoming digital transformations.

What you will be working on:

• Assigning and monitoring daily and weekly tasks, ensuring quality and efficiency.
• Acting as the primary contact for internal stakeholders on HR-related inquiries.
• Streamlining HR administrative processes for better efficiency.
• Advising employees and managers on HR issues and supporting HR Business Partners.
• Leading, initiating and participating in various HR projects, including HR/IT initiatives.

A key upcoming project is the implementation of a new international HR self-service system. You will play a crucial role in preparing the team for this transition, focusing on quick wins with current systems while leading the team through this change. Your experience in digitizing HR processes will be essential in ensuring a smooth transition.

To succeed, you need proven leadership experience, strong organizational and communication skills, be open to changes and you have a keen eye for detail. You excel in dynamic, team-oriented environments and are solution-focused. As a Team Lead, you will report to HR management, address challenges, propose improvements, and collaborate across departments like IT and Procurement.

Key ingredients for success:

• 5+ years of HR experience, preferably in a leadership role.
• Proven experience leading HR service teams through change.
• A Bachelor’s or Master’s degree in a relevant field, with basic knowledge of Dutch employment law.
• Experience optimizing HR processes and systems aligned with new technology and company culture.
• Excellent communication skills in English and Dutch.

What’s in it for you?

This role offers significant opportunities for growth in digitization, project management, and personal development, allowing you to make a lasting impact on our HR operations.